At Pure Pharma Store, we are committed to providing you with a seamless and satisfactory shopping experience. Our Shipping and Returns Policy is designed to provide clarity on how we handle your orders, shipping, and returns. If you have any questions or need assistance, please feel free to reach out to our customer service team.
1. Shipping Policy
- Processing Time:
Orders are typically processed within 1-2 business days from the time they are received. During peak periods or due to unforeseen circumstances, processing times may vary.
Orders placed after 3 PM (EST) or on weekends and holidays will be processed on the next business day. - Shipping Methods:
We offer a variety of shipping options, including Standard, Expedited, and Overnight shipping. Shipping costs are calculated at checkout based on the selected shipping method and delivery location. - Delivery Time:
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days
- Overnight Shipping: Next business day delivery (excluding weekends and holidays)
- Shipping Costs:
Shipping costs are determined by the weight and size of the package, as well as the delivery location.
Standard shipping is often free for orders over $50. Shipping costs for expedited and overnight options will be displayed during checkout. - Order Tracking:
Once your order has been shipped, you will receive a confirmation email with a tracking number. Use this number to monitor your shipment through the carrier’s website. - Shipping Restrictions:
We currently ship within the United States only. We are working on expanding our services to offer international shipping in the future.
2. Returns Policy
- Return Eligibility:
We accept returns for most items within 30 days of receipt. To be eligible for a return, items must be unopened and in their original packaging.
Prescription medications, personal care items, and certain other products are non-returnable for safety reasons. Please refer to the product description or contact customer service if you have questions about a specific item. - Return Process:
- Request a Return: To initiate a return, please contact our customer service team at info@purepharmastore.com or call (614) 673-9900 to request a return authorization. Provide your order number and the reason for the return.
- Return Instructions: Once your return is authorized, you will receive detailed instructions on how to return the item. Please follow these instructions carefully to ensure a smooth return process.
- Return Shipping: You are responsible for the cost of return shipping, unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping service or purchasing shipping insurance for returns.
- Refunds:
Upon receipt and inspection of the returned item, we will process a refund to your original payment method. Please allow 5-7 business days for the refund to appear on your account.
Shipping costs are non-refundable, except in cases where we have made an error or the product is defective. - Exchanges:
We do not offer direct exchanges. If you need a different item, please return the original item for a refund and place a new order for the replacement item. - Damaged or Incorrect Items:
If you receive a damaged or incorrect item, please contact us immediately. Provide your order number, a description of the issue, and any relevant photos. We will resolve the issue promptly by sending a replacement or issuing a refund as appropriate.
3. Contact Us
If you have any questions regarding our shipping, returns, or need assistance with a return, please reach out to our customer service team:
Email: info@purepharmastore.com
Phone: (614) 673-9900
Address: 3120 S Hamilton Rd, Columbus, OH 43232, USA
We appreciate your business and are here to ensure your shopping experience with Pure Pharma Store is as smooth and satisfactory as possible. Thank you for choosing us for your healthcare needs.
