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At Pure Pharma Store, we strive to provide a seamless shopping experience from start to finish. Our goal is to ensure that your orders are processed and delivered quickly, securely, and with exceptional service.

Processing & Handling Orders are typically processed within 1-2 business days (Monday through Friday, excluding holidays). You will receive a confirmation email once your order has been placed. If there are any delays or issues with your order, you will be notified as soon as possible. Once your order has been processed and shipped, we will send you a tracking number so you can monitor its progress.

Shipping Locations & Delivery Times We proudly ship to addresses within the United States. Delivery times may vary based on your location and the shipping method you select at checkout. The following are general delivery timeframes:

• Standard Shipping: 3-7 business days
• Expedited Shipping: 2-3 business days
• Overnight Shipping: 1 business day

Please note: These timeframes are estimates and are not guaranteed, especially during high-demand periods or due to unforeseen circumstances (such as weather-related delays).

Shipping Address Pure Pharma Store
3120 S Hamilton Rd
Columbus, OH 43232
USA
Phone: (614) 673-9900
Email: info@purepharmastore.com

Shipping Charges Shipping costs are calculated at checkout based on the weight of your order, shipping method, and delivery location. You may choose from several shipping options to meet your needs. For any large or bulky orders, additional fees may apply, and you will be notified of such charges during checkout.

Order Tracking Once your order has shipped, we will send you an email with your tracking number and a link to the carrier’s website, where you can track your shipment in real-time. Please allow up to 24 hours for the tracking information to be updated in the system.

International Shipping Currently, we only offer shipping within the United States. We are working towards expanding our reach to international customers, and updates will be provided when this service becomes available.

Customer Satisfaction Guarantee At Pure Pharma Store, we want you to be completely satisfied with your purchase. If you experience any issues with your order, such as damaged goods, missing items, or incorrect shipments, please contact our customer service team immediately at (614) 673-9900 or email us at info@purepharmastore.com. We will resolve the issue as quickly as possible, and your satisfaction is our top priority.

Return & Refund Policy If you wish to return your order, please review our Return & Refund Policy, which can be found on our website. Items must be returned in their original condition, and requests for returns must be made within a specific time frame. Any shipping charges incurred are non-refundable unless the return is due to an error on our part.